Shipping & Returns
Nationwide delivery you can track, and a straightforward returns process if something isn't right. Here is how we handle your orders.
1–2 Business Days
Order Processing
5–7 Business Days
Nationwide Delivery
Cash on Delivery
Available on eligible orders
48 Hours
To Report an Issue
How We Deliver
We dispatch every order directly from our facility in Gujrat, partnering with premium courier services to deliver Parwaz products safely across Pakistan.
Order Processing
Orders are processed within 1–2 business days (excluding Fridays and public holidays). You'll receive a confirmation when placed, and tracking details when shipped.
Delivery Timeline
Delivery generally takes 5–7 working days. Major urban centers usually receive orders faster, while remote areas may require a little extra time.
Shipping Charges
Delivery charges are calculated automatically at checkout based on location and order size. They are shown in full before you confirm payment.
Delivery Address
Please double-check your address and phone number at checkout. Parwaz is not liable for delays caused by incorrect or incomplete contact details.
Secure & Simple
Cash on Delivery
Available nationwide across Pakistan. Simply choose COD at checkout and pay the exact amount in cash to the rider when your order arrives at your doorstep.
Bank Transfer
Prefer to pay upfront? Select Bank Transfer at checkout. Once you transfer the total amount and we verify the payment, your order instantly moves to processing.
Record an Unboxing Video
Please record a short video while unboxing your fan, before removing any packaging. This video is the only accepted proof of the product's condition on arrival and is absolutely required for any damage, missing-item, or wrong-item claims.
Our 48-Hour Policy
We are committed to ensuring that every Parwaz product arrives in perfect condition. If your order is damaged in transit, defective out of the box, or incorrect, we will swiftly arrange a replacement. Please note that we do not offer refunds or accept returns for a general change of mind.
Eligible Claims
Within 48 hours of delivery
- The fan arrived visibly damaged during transit.
- The fan is defective and doesn't work properly upon setup.
- You received the wrong fan model, size, or colour.
- Parts or accessories listed on the box are missing.
Not Eligible
Claims will be rejected if:
- No unboxing video or photos provided.
- Original packaging or box is damaged or missing.
- No order number or purchase invoice available.
- Issue reported more than 48 hours after delivery.
- Damage from voltage fluctuation, incorrect wiring, or mishandling.
- Dissatisfaction with look, feel, or minor colour variations.
How to Request a Return
Reach out within 48 hours
We inspect and confirm
Replacement or refund
Changed Your Mind?
You can cancel any order before it is dispatched. Just message us on WhatsApp or send an email with your order number. Once an order has shipped and handed over to the courier, it can no longer be cancelled.
If you've already paid for a cancelled order, we will refund the full amount to your original payment method within 5–7 business days. Outside of pre-dispatch cancellations, refunds are not offered. Damaged or defective items are handled via replacements under our Returns & Exchanges policy.
Frequently Asked Questions
Do you deliver to all cities in Pakistan?
Yes. We ship nationwide through our trusted courier partners, ensuring delivery even to smaller towns outside major metropolitan areas.
Can I pay online instead of Cash on Delivery?
Absolutely. Bank transfer is available at checkout. Your order moves to processing immediately once we confirm the payment receipt.
Why is the unboxing video mandatory?
It's the only objective proof of the fan's condition upon arrival. Without it, we cannot verify transit damage or missing parts. It's 30 seconds of effort that fully protects your purchase.
What if I'm not home when the courier arrives?
The courier will attempt delivery twice. If both attempts fail, the parcel returns to us. Redilivery charges will apply.
Is installation included with my order?
No. Fans are shipped uninstalled. For safety and warranty purposes, we strongly recommend having a licensed electrician handle the ceiling fan installation.
Need Help?
Reach out any time about orders, shipping, or returns.